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Our Returns & Refunds Policy

At Digi Store we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items, so below is our returns policy.

If you change your mind about any items you have ordered from us, please notify us within 7 days of receipt and return the goods for a full refund or exchange. (Refunds will be paid within 30 days of receiving a return). No refund can be given if the bracelet has been worn prior to return. We only accept the return of items if they are returned in their original condition including all original packaging. If you return goods, as detailed, within 14 days, we will issue a full refund for the price you paid for the item less a 20% handling charge. Normally you will not receive a refund and postage and packing charges.

Defective items

You can always return items for a replacement if they are defective. The Products are guaranteed against any manufacturing defects for a period of six months.

To return an item:

Please enclose a note giving the reason for the return, and send the package to the address below. If you are returning an item from overseas, please ensure that you clearly state on any customs paperwork that the item is a “RETURN”. This is so that customs know there is no duty to be charged. In the event that Digi Store have to pay import charges for returns, this amount will also be deducted from any refund along with the 20% handling charge.

Returns address:

Digi Store

PO Box 246

Ridgewood

Uckfield

TN22 5YG
United Kingdom

For your protection, we recommend that you use a recorded-delivery service.

This returns policy does not affect your statutory rights.

Please note: We will send you an e-mail to let you know when we have processed your return.



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